SmileHubDENTAL LABS
DR For doctors & practices

From first call to first seat.

Everything a practice needs to start: how to open an account, what to put on the Rx, which material fits which case, and how to reach a person.

01 Start

Three steps.
Then your first case.

Start here: open an account, sign in to your Partners portal, then send the case. A specialist is on the phone the whole way.

1

Open a practice account

Tell us about your practice and license. A specialist confirms your account and becomes your point of contact.

Open an account →
2

Check your Partners portal

Your practice pricing, shipping and schedule — all inside your Partners portal, visible the moment you sign in.

Sign in to your Partners portal
3

Send your first case

Upload a scan or request a pickup kit for impressions. Your delivery date is the date we receive the case, plus 10 days (shipping not included).

How to send

Open your practice account

Call a lab specialist. Tell us about your practice and license — your specialist confirms the account, becomes your point of contact, and walks you through sending your first case.

02 Send a case

Digital or analog.
Both on schedule.

Send from the scanner you already own. If you still take impressions, we'll set you up with kits and labels.

DigitalOpen files

STL, PLY or OBJ exports from any intraoral scanner, plus the digital Rx.

AnalogImpressions

PVS or polyether impressions, bite registration and paper Rx in the kit.

ImplantsScan bodies

Scan body scans with implant system and platform noted on the Rx.

RecordsPhotos

Pre-op and shade photos with a shade tab in frame help every esthetic case.

03 Rx checklist

A complete Rx
protects your date.

Most delays start with a missing detail. Include these and your case moves straight from intake to design.

  • 01
    Tooth numbersUniversal numbering; mark pontics and abutments on bridges.
  • 02
    Restoration & materialZirconia, IPS e.max, PFM (with alloy), implant or removable.
  • 03
    ShadeVITA classical or 3D-Master, stump shade for e.max, photos if esthetic.
  • 04
    Margin & prep notesMargin design, reduction concerns, tissue notes.
  • 05
    Opposing & biteOpposing arch scan or model, and a bite registration.
  • 06
    Contacts & occlusionPreferences for contact strength and occlusal clearance.
  • 07
    Implant detailsSystem, platform, scan body, screw- or cement-retained.
  • 08
    Seat appointmentTell us the date you booked. Allow 10 days from when we receive the case, plus shipping time.
04 Material guide

Which material,
for which case.

A starting point, not a rule. Your specialist will talk through anything borderline before we design.

MaterialBest forStrengthEstheticsNotes
Monolithic zirconiaPosterior crowns & bridges, bruxers, limited clearanceConservative reduction; conventional or adhesive cementation.
Layered / multilayer zirconiaAnterior & premolar units needing strength and translucencySend photos and stump shade for best match.
IPS e.max (lithium disilicate)Anterior crowns, veneers, inlays, onlaysAdhesive bonding recommended; stump shade required.
PFMLong-span bridges, cases requiring metal substructureSpecify alloy type and margin (metal collar or porcelain butt).
Implant crownsSingle and multi-unit implant restorationsInclude system, platform, scan body; screw- or cement-retained.
Dentures & partialsComplete, immediate, cast and flexible partialsTry-in step before processing; include survey notes for partials.

Pricing for every material is shown in your Partners portal. See pricing in your Partners portal →

05 Dates & remakes

What we
commit to.

Plain terms, written down in your account agreement and visible on every case.

Receipt + 10 days

Your delivery date is the date we receive your case, plus 10 days. Shipping time is not included. We confirm the date at intake, and it's on the case in your Partners portal from that moment.

A same-day call

If a prep, scan or Rx issue puts the date at risk, your specialist calls the day we find it — with options.

Adjustments & remakes

Start from the case in your Partners portal or by phone at (305) 317-2490. Terms are in your account agreement — no fine print on a web page.

Talk to a lab specialist

Case planning, material questions, a tricky prep — call and a person who knows your cases picks up.

Call (305) 317-2490
06 Doctor FAQ

Before your
first case.

Where is pricing?

In your Partners portal only. Open an account to see your practice pricing, or call (305) 317-2490 and a specialist will walk you through it.

Do I need a digital scanner?

No. We accept open-file scans from any intraoral scanner and conventional impressions with a paper Rx.

Can I approve the design before it's made?

Yes. Turn on design approval for any case (or all of them) and you'll review it in your Partners portal before milling or pressing.

Who do I call about a case?

Your assigned specialist at (305) 317-2490. Case notes and status are also on every case in the Partners portal.

Do you show real patient cases?

No. Every case example on this site is illustrative and labeled Sample. Your own cases stay private in your Partners portal.

Send one case.
Book the seat with confidence.

Open a practice account in minutes. Your first case gets a specialist assigned from intake to delivery.